FREQUENTLY ASKED
QUESTIONS

Complete intake and share your health history. A licensed clinician reviews your information and determines whether treatment and a prescription are appropriate. An assessment does not guarantee a prescription.

A clinician determines whether telehealth is appropriate for your needs. An in-person examination, laboratory testing, or other care may be needed. Telehealth is not for emergencies; call 911 for a medical emergency.

A licensed clinician usually reviews your assessment within 24 to 48 hours, but timing is not guaranteed. Review time depends on your health history, the information needed, and clinician availability. Check your patient account or contact support for updates. Approval and delivery times are not guaranteed.

Provide accurate health history, current medications, allergies, and your health goals. Your clinician may request more information or testing before making a care decision.

Discuss treatment changes with your clinician. Do not start, stop, or change medication or dosing without their guidance.

Every medication has potential risks, including serious adverse effects, contraindications, and interactions. Risks vary by medication and by person. Your clinician should discuss the specific benefits, risks, alternatives, and monitoring relevant to any proposed treatment.

Side effects depend on the specific medication, dose, route, and your health history. They can be serious. Review the medication information and ask your clinician about warning signs and when to seek care.

Compounded medications are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. A compounded product should not be assumed equivalent to an FDA-approved medication. Ask your clinician and dispensing pharmacy about the specific product.

Contraindications and drug interactions depend on the proposed medication. Share all medications, supplements, allergies, pregnancy or breastfeeding status, and medical conditions with your clinician.

Follow the dispensing pharmacy's label and storage instructions for your medication. Contact the pharmacy if you are unsure about storage, temperature exposure, or whether a medication can be used.