Cancellation and Refund Policy

Subscription Services

Your membership in Bloome's subscription program (the “Subscription Service”) starts as soon as your payment is submitted. Because a healthcare provider is assigned to your care when your intake is received, refunds are not available, with the sole exception of Medical Disqualification. By submitting payment and/or your intake, you accept this Cancellation and Refund Policy.

The Subscription Services may include access to healthcare providers, medications where clinically appropriate, lab services where applicable, online support, and related services that support your care.

The price of your Subscription Service is one bundled amount for the program you selected. It is not broken down by service, visit, shipment, or month, and no individual portion of it can be refunded separately.

We make no guarantee regarding the results or effectiveness of any treatment or care plan you receive through the Subscription Services.

This Cancellation and Refund Policy forms part of, and is governed by, Bloome's Terms of Service.

All Sales Are Final

ALL PAYMENTS FOR THE SUBSCRIPTION SERVICES ARE FINAL AND NON-REFUNDABLE FROM THE MOMENT OF PURCHASE. This applies to every Subscription Service purchase, including single-month, multi-month, and bundled plans, regardless of whether you have used any part of the Subscription Services.

When you submit payment, you acknowledge and agree to the following:

• You are purchasing access to a bundled program of services, not an individual product, visit, or shipment.
• Once payment is submitted, no refund, credit, or partial refund will be provided.
• Not using the Subscription Services, whether by leaving your intake form incomplete, not attending or completing a consultation, or not filling or accepting a prescription, does not qualify you for a refund.
• Cancelling your Subscription Service only prevents future charges; it does not return any amounts you have already paid.

The only exception to the above is a medical disqualification initiated by a provider, as explained under “Medical Disqualification” below.

Cancellation Policy

You can cancel your Subscription Service at any time, for any reason. To do so, contact patient support at farshadt@xyrx.co and request cancellation, or cancel through your online account or patient portal where available.

To prevent your next charge, we must receive your cancellation request at least 72 hours before your next billing date. If your request arrives within that 72-hour window, you will be charged for the current billing cycle, that charge will not be refunded, and your cancellation will take effect at the start of the following billing cycle.

Once you cancel, you will keep access to the Subscription Services until the end of your current paid term. Cancellation does not entitle you to a refund of any amount already paid.

Multi-Month and Bundled Plans

MULTI-MONTH AND BUNDLED SUBSCRIPTION PLANS ARE SOLD AS ONE INDIVISIBLE PURCHASE AND CANNOT BE REFUNDED, EITHER IN FULL OR IN PART.

When you buy a multi-month or bundled plan, you are committing to the full term in exchange for a discounted, bundled rate. No refund or credit is available for unused months, unused services, medication that has not been delivered or shipped, or any remaining portion of the term, and the purchase price will not be prorated or reduced for any reason.

If you cancel a multi-month or bundled plan on time, the cancellation prevents the plan from renewing. You keep access to the Subscription Services through the end of the term you purchased, and no part of the amount paid will be refunded.

Medical Disqualification

If our healthcare provider concludes that you are not clinically eligible for the Subscription Services, your Subscription Service will be cancelled and you will receive a refund for the unused portion of the amount paid for your current term. For the purposes of this policy, used portions include the costs of any live or asynchronous consultation that has already occurred; a provider's review of your intake, records, and lab results; prescriptions that have been issued; medication that has been dispensed or shipped; and lab services that have been ordered or performed.

In the event of a medical disqualification, the value of services already provided will be deducted from your refund, and no further billing will occur.

If you have questions about a cancellation based on eligibility, contact patient support at farshadt@xyrx.co.

Medications, Damaged Items, and Incorrect Items

Federal law generally prohibits pharmacies from accepting the return of prescription medications for refund or reuse once they have been ordered for a patient. As a result, medications cannot be returned or refunded under any circumstances.

Compounded medications are prepared specifically for you and, for that reason, are not eligible for return or refund once they have shipped.

Please check every item as soon as it arrives. If anything appears damaged or incorrect, contact patient support at farshadt@xyrx.co right away.

• Damaged items: The pharmacy may replace a damaged item once it receives evidence of the damage. Replacement is the only remedy available; no refund will be provided.
• Incorrect items: The pharmacy will replace any incorrect item. Replacement is the only remedy available; no refund will be provided.

Disputed Charges

If you believe you were charged in error, please contact patient support at farshadt@xyrx.co before opening a dispute with your card issuer or bank, so that we have the opportunity to review the charge. Filing a payment dispute does not change the non-refundable nature of the Subscription Services under this policy.

Subscription Services FAQs

What is included in my Subscription Services price?

Your Subscription Services price is a single amount for the subscription you purchased. It may cover consultations (live or through electronic form submission), review by a healthcare provider, medications fulfilled through a pharmacy, lab services, other healthcare services for which we collect payment, a 24/7 patient support line, and other services that support your care. Because the price is bundled, it is not assigned to, or refundable against, any individual component.

Can I get a refund if I change my mind after I purchase?

No. All payments are final and non-refundable from the time of purchase. You can cancel at any time to stop future billing, but amounts you have already paid will not be returned, except in the case of Medical Disqualification.

I purchased a multi-month bundle and want to stop. Do I get money back for the remaining months?

No. Multi-month and bundled plans are non-refundable in full and in part, including for months in which no medication was shipped or no services were used.

What if my healthcare provider determines I am not eligible?

If a provider decides you are not clinically eligible, your subscription will be cancelled and you will be refunded the unused portion of your current term. The refund is calculated by subtracting the cost of services already provided (such as consultations or provider reviews) from the total amount paid. Contact patient support at farshadt@xyrx.co with any questions.

I paid but never completed my intake form. Can I get a refund?

No. Not using the Subscription Services, including leaving your intake form incomplete, does not qualify you for a refund.